Frequently Asked Questions
Find quick answers about ordering, preparing your laundry, custom care options, and billing.
Pickup and Delivery Questions
We offer our convenient laundry pickup and delivery service Monday - Friday, between 9AM - 7PM.
Your washed and folded clothes will be returned to you the day after we pick them up. Please note that Friday pickups are returned on Monday.
It is easy. Just click on the "Schedule a Pickup" button and input your information. It takes less than two minutes.
No, you do not need to be home for your scheduled pickup or delivery. Most of our customers simply leave their laundry bags in a safe, designated spot—such as on a front porch, near a side door, or with a building concierge. Just let us know where to look by leaving specific instructions in your online account preferences.
You can set permanent preferences or order-specific notes directly inside our online scheduling portal. Simply type your preferences into your account details.
No there is no contract. You can cancel at any time, but we are confident that you will stick with us as long as we continue to provide you with excellent service.
When you input your information we will ask for your credit/debit card information. Your card will not be charged until your laundry is complete.
You can place your dirty clothes, towels, or linens in any bag you have available -- disposable heavy-duty plastic bags, tall kitchen trash bags, or a laundry bag.
Managing your schedule is quick and effortless. If you are going on vacation, you can pause your pickup dates anytime by logging into your account online prior to your regular pickup day.
For orders that are 50 pounds or more we will sort your laundry free of charge.
